Tuesday, 18 August 2009

Thank you Nintendo customer support

At last my Wii is working again. I went to set it up a few weeks ago and for no apparent reason the remotes wouldn't sync. Oh well, I thought, I don't desperately want to play it. So I left it for a bit.

A week or so ago I thought I'd try it again. New batteries and all that, read through the manual and followed the instructions to the letter. Nothing. I sat there for ages pressing the little red buttons with my hand in the air. Nothing. I thought it must either be the sensor bar or the remotes that were broken, meaning I'd have to spend some money on new equipment. 

Before I followed that assumption I borrowed my friend's remotes and sensor bar just to check if it was my things that were broken. And they didn't work either. So in my despair I went to my last resort. I rang customer support. 

When I got through to a human I told him I'd tried everything in the manual and was at a loss. 

"Ok, press the button on the Wii, don't hold it," he said. I pressed it. "Now press the button on the remote." I pressed it. "Is it working now?" I'm all prepared to answer in the negative, and then the mickey mouse glove appears on the screen! Simple. 

My question is this; why didn't it say in the manual to try that? Why did I have to ring an 08 number to get this simple solution? I don't really care though, I'm just glad I don't have to shell out to get new accessories.

On the subject of Nintendo products I'm fully obsessed with The Legend of Zelda: The Phantom Hourglass. The Zelda games are annoyingly good. Annoying because you easily get hooked but also because when you get stuck, you get stuck. One particular puzzle in the ghost ship completely halted my progress. And in the end it turned out that I just needed to apply some numbers in a different order. Still a great game, regardless of the frustration. 

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